Customer Experience Australia Summit 2009

Customer Experience Australia Summit 2009 - Event details   03/11/2009 - 03/13/2009 BAYVIEW BOULEVARD, Sydney, AUSTRALIA   Description According to Gallup research, companies that excel in customer engagement can multiply bottom line results more than 5 times over! - Do you know what your customers want and how to deliver? - Are you aware of what makes your customers defect and how to prevent attrition? - What are you doing to ensure you are delivering outstanding customer service? With customer expectations continually increasing and changing, it is vital that you focus on your customer needs in order to retain your market share and remain competitive. You need to understand how to leverage customer feedback by translating this knowledge directly into business success. Retain your Market Share as Consumer Spending Drops In the current corporate climate it is essential that you focus on delivering an excellent customer experience in order to retain your market share and remain competitive. IQPC’s Customer Experience Australia Summit will focus purely on techniques and strategies that a company may employ to better understand their customers, their interactions with those customers and therefore the opportunities they have to leverage and improve those experiences. The Summit will provide you with Insights into: - Identifying your target customer experience through feedback systems - Turning your plan into a reality by developing and delivering specific service improvement plans - Delivering flexible and intuitive service to meet individual customer needs Category Marketing More details (event webpage):  www.iqpc.com Apply for event:  Link Event language:  English Contact info: IQPC contact   Phone: +61 (2) 9229 1000 Fax: Email: registration@iqpc.com.au

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