IT Service Management and Help Desk Summit

IT Service Management and Help Desk Summit - Event details   02/18/2009 - 02/19/2009 TO BE CONFIRMED.., Melbourne VIC, AUSTRALIA   Description Are you struggling to master the successful interoperability of ITIL processes in service delivery and management? Are you unsure of how to harness service catalogues to maximize efficiency and service quality? Are you searching for the best strategies for service desk maturity models and frameworks? With the pressure on service desk managers to enhance their maturity and IT capability, it is vital that you master the development of service catalogues. Coupled with this is the need to implement successful interoperability of ITIL processes to help your organisation better align IT with the business. This conference is tailored to evolving and maturing organisations looking to examine the foundations of ITIL v3 and beyond, in order to reach ITIL best practice in service management. In response, IQPC is proud to announce its inaugural IT Service Management and Help Desk Summit, to be held in Melbourne this March. Achieve Successful Integration of ITIL Processes to Support IT Service Desk Maturity At IQPC’s IT Service Management and Helpdesk Summit you will take away the skills to: - Understand the evolving role of service catalogues in achieving service quality, performance, change and results - Implement strategies to champion best practice service level management in your organisation - Revitalise improvement initiatives to deliver consistently excellent service - and more! Category Information Technology Management More details (event webpage):  www.iqpc.com Apply for event:  Link Event language:  English Contact info: IQPC contact   Phone: +61 (2) 9229 1000 Fax: Email: registration@iqpc.com.au

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