Telecoms CRM, CEM & Retention

Telecoms CRM, CEM & Retention - Event details   03/30/2009 - 04/02/2009 KEMPINSKI HOTEL BRISTOL, BERLIN, Berlin, GERMANY   Description Year on year IIR’s Telecoms CRM and Retention conference attracts speakers and delegates from fixed and mobile operators around the world. This conference provides the unique opportunity to hear case studies and successful strategies from different operators, to learn how to optimise and implement the most cost effective CRM, CEM and retention schemes and to network and brainstorm with fellow delegates. In 2009 the programme will focus on issues such as cost-cutting whilst minimising churn and deploying effective retention strategies. Specific topics that will be addressed include: - How to develop a Customer Experience Management strategy that will increase customer satisfaction and minimise churn. - How to optimise the cost effectiveness of your CRM and retention strategies in the current economic climate. - How to use customer profiling and segmentation to develop targeted retention schemes for your prepaid customers. - How to integrate all your communication channels and optimise your CRM and CEM strategies. - How to ensure that your CRM strategy can manage the challenges associated with convergence. - How to develop different churn models that will minimise internal as well as involuntary churn. Category Telecommunications Mobile communication More details (event webpage):  www.iir-events.com Apply for event:  Link Event language:  English Contact info:  General Enquiry Phone: +44 (0) 20 7017 7483 Fax: Email: registrations@iir-telecoms.com Contact form:  Link

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